As vice president of professional relations at Eyefinity, Masoud Nafey, OD, enhances product development through peer-to-peer interactions and communications. He also serves as the national director of professional services for VSP Onsite Clinics and maintains clinic hours two days a week. Nafey earned his undergraduate degree at the University of California, Davis, and his Doctor of Optometry from The Ohio State University College of Optometry.
Richard Clompus, OD, FAAO: Eyefinity was one of the first software packages written specifically to support optometry. How does it assist with EHR efficiency?
Masoud Nafey, OD: Our new cloud-based software, Eyefinity EHR, and its corresponding practice management system, Eyefinity Practice Management, work together to increase EHR efficiency so doctors can see more patients and spend more time with them.
As a result of the new robust patient portal and voice and text recall system, office staff is spending less time on the phone. Patients have access to their exam results, pharmaceutical prescriptions and consent forms in the patient portal. The voice and text recall system reminds existing patients to return for their annual exams. To save time in the office, new patients can also fill out their medical and personal history questions in the portal before their appointment, and it will be imported into the patients’ exam notes. To save time in the exam lane, the free e-Fax and auto-letter features allow doctors to send a referral letter to a corresponding physician using just a tap on the screen of an iPad. Finally, to streamline the pharmaceutical prescription process for practices, Eyefinity EHR’s free e-Rx feature allows doctors to import their patients’ medication list directly from the pharmacy as well as prescribe their medications and directly send prescriptions to the patient’s pharmacy of choice.
RC: How can the cloud help optometrists and their staff provide better patient care?
MN: Cloud storage is now the easiest, safest and most popular form of data banking. It is crucial that optometrists stay at the cutting edge of consumer needs and expectations. The features I mentioned previously are all possible because Eyefinity EHR is cloud-based software. We have to move forward with technology because soon enough our patients and even government regulations will most likely expect it of us. Also, the iPads our doctors are using in their exam lane have allowed them to perform an entire comprehensive eye exam without ever having to put their back to the patient to type something into a desktop computer. The result is more face-to-face time, increased patient engagement and more opportunities to better develop the doctor and patient relationship.
RC: Does Eyefinity provide any checks and balances to support accurate billing and coding?
MN: We have spent thousands of hours to ensure our software is always up-to-date with the new ICD-10 codes and auto-coding for our doctors. One of the best compliments we hear as an organization is when doctors tell us how much of a non-issue the ICD-10 changes were for their practices. Eyefinity EHR has a built-in “ICD-10 Expert” that allows doctors to select the correct details that correspond to their diagnosis so it is auto-coded correctly for them. In addition, our software auto-codes procedural CPT codes for our doctors based on the level of detail they placed in their visit note. We have simplified this structure so our doctors can focus on their quality of care for their patients, not coding and billing.